Jodi Larson, MD, FACP, Chief Quality Officer and Vice President, Quality, Patient Safety and Experience, Boston Medical Center
Katie Shilling, DNP, MSN, RN, Chief Quality Officer, Fresno Surgical Hospital
Nadir Ijaz, Chief Operating Officer, Insight Health Systems


The panel Blocking Out the Noise: What a True Patient-Centered Culture Looks Like will explore the essential elements of creating a healthcare environment that genuinely prioritizes the needs and experiences of patients. Panelists will discuss strategies for fostering an organizational culture where patient care, empathy, and communication are at the forefront of every decision and interaction. The session will highlight the importance of leadership commitment, staff training, and interdisciplinary collaboration in building and maintaining a patient-centered approach. Finally, experts will share best practices and real-world examples of healthcare systems that have successfully integrated patient-centered care into their culture, improving both patient satisfaction and clinical outcomes.