Name
11. Voice of the Patient: Turning Feedback into Actionable Strategy
Date & Time
Tuesday, April 14, 2026, 1:20 PM - 2:00 PM
Speakers
Wren Lester, PhD, Chief Experience Officer, ChristianaCare
Tim Plante, MSN, RN, Region Chief Nursing Officer, Central Region, CommonSpirit Health
Molly Biwer, Chief Marketing Officer, Emory Healthcare
Kristen Muldowney, Vice President, Primary Care and Digestive Health, RWJBarnabas Health Medical Group
Description

This panel will explore how health systems are transforming patient feedback into meaningful organizational change. Executives will discuss data-driven approaches, engagement strategies, and leadership accountability. Attendees will gain insights into using the patient voice to shape strategy, improve experience, and drive continuous improvement across care settings.

Session Type
Panel