Name
11. Voice of the Patient: Turning Feedback into Actionable Strategy
Date & Time
Tuesday, April 14, 2026, 1:20 PM - 2:00 PM
Speakers
Wren Lester, PhD, Chief Experience Officer, ChristianaCare
Tim Plante, MSN, RN, Region Chief Nursing Officer, Central Region, CommonSpirit Health
Molly Biwer, Chief Marketing Officer, Emory Healthcare
Kristen Muldowney, Vice President, Primary Care and Digestive Health, RWJBarnabas Health Medical Group
Beena Peters, DNP, RN, FACHE, FABC, FAAN, Former System Chief Nursing Executive, Cook County Health
Molly Biwer
Description

This panel will explore how health systems are transforming patient feedback into meaningful organizational change. Executives will discuss data-driven approaches, engagement strategies, and leadership accountability. Attendees will gain insights into using the patient voice to shape strategy, improve experience, and drive continuous improvement across care settings.

Location Name
Gold Coast (West Tower - Concourse Level)
Full Address
Hyatt Regency Chicago
151 E Wacker Dr
Chicago, IL 60601
United States
Session Type
Panel
Topic Tag
AI, Clinical, Finance, Leadership, Leadership & Strategy, Strategy, Workforce