Name
11. Voice of the Patient: Turning Feedback into Actionable Strategy
Description
This panel will explore how health systems are transforming patient feedback into meaningful organizational change. Executives will discuss data-driven approaches, engagement strategies, and leadership accountability. Attendees will gain insights into using the patient voice to shape strategy, improve experience, and drive continuous improvement across care settings.
Speakers
Tim Plante, MSN, RN, Region Chief Nursing Officer, Central Region, CommonSpirit Health
Molly Biwer, Chief Marketing Officer, Emory Healthcare
Kristen Muldowney, Vice President, Primary Care and Digestive Health, RWJBarnabas Health Medical Group
Beena S. Peters, DNP, RN, FACHE, FABC, FAAN, Former System Chief Nursing Executive, Cook County Health
Molly Biwer, Chief Marketing Officer, Emory Healthcare
Kristen Muldowney, Vice President, Primary Care and Digestive Health, RWJBarnabas Health Medical Group
Beena S. Peters, DNP, RN, FACHE, FABC, FAAN, Former System Chief Nursing Executive, Cook County Health
Moderated by
Paige Twenter, Assistant Editor, Becker's Healthcare
Date & Time
Tuesday, April 14, 2026, 1:20 PM - 2:00 PM
Location Name
Gold Coast (West Tower - Concourse Level)
Session Type
Panel
