Tuesday, August 8, 2023
1:00 PM - 1:45 PM (CDT)


Average hospital denial rates are exceeding more than 10 percent, often due to inaccurate data. Gathering accurate information at the outset of every patient journey can play a role in reducing denials, as well as building patient loyalty, improving clinical outcomes and driving stronger financial results for providers. Digital tools and automation are continuously evolving and working together to make all processes—clinical, administrative and financial—easier, more accurate and better connected. This session will cover:

  • Strategies to ease patient and staff burden while improving data accuracy at the beginning of the patient journey with improved use of known information and preferences
  • Opportunities to increase patient self-service and automation to alleviate staffing challenges and improve patient loyalty
  • Communication approaches to find a balance between AI and staff-patient conversations that connect with patients at the right time through the right channel, while adhering to their patient preferences
  • Connection points between patient intake, patient access and payment technology to provide seamless, intelligent and consistent patient engagement 

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1:45 PM - 2:30 PM (CDT)


Less than 10% of patients say that providers’ mobile apps meet their needs. At the same time, over 60% say digital services play an important role when choosing a provider and the majority of the patients who switched providers last year said it was to have a better experience navigating their healthcare. To be competitive and deliver the best experience for all healthcare consumers–patients, visitors and employees–health systems need to look at not only meeting them where they are, but customizing their interactions. Join this session to learn why a mobile experience that can be customized for different user types could be the solution to creating a more personalized, engaging experience in healthcare.


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2:30 PM - 3:15 PM (CDT)

Better patient experience leads to better patient outcomes, but today’s patient experience is fractured—from difficulty scheduling (and keeping) appointments to providing the same information repeatedly to getting lost in the transfer between departments. Providers and payers expend costly time and resources responding to queries from multiple directions and guiding patients through disparate systems and processes, resulting in frustration and lost productivity.

When patient engagement is difficult or frustrating patients become less engaged and are more likely to delay care and have unmet medical needs.

One answer to improving the end-to-end patient experience lies in simplifying the tech stack and streamlining patient interaction data. Hear how connecting patient interactions improves personalization and reduces friction, contributing to better patient outcomes while benefiting employees, clinicians, and the bottom line.

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3:15 PM - 4:00 PM (CDT)

Healthcare organizations are undergoing digital transformations to meet patient demands, alleviate employee burnout, and streamline operations. Keeping up with the rapid evolution of AI technology is one thing, using it effectively is another. From the first step of the patient journey to the exam room and every interaction after, NLU-powered AI can eliminate manual work for clinicians, staff, and patients alike — to achieve efficiency and advance patient care. Join our experts for a discussion about key use cases that remove administrative friction, expand patient access, and revolutionize the provider-patient experience.

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