Description:

Not meeting patients' digital communication expectations in 2023 is a surefire way to steer them to another provider. Despite recognizing how important it is, many healthcare organizations still rely on outdated, delayed and disconnected communication technology when they don't have to.

Digital-first is the expectation, and this brief report — "Five ways to improve patient interactions — covers how providers can meet it.
 
Learning points: 

• How interaction channels improve patient engagement
• Why a focus on employee experience benefits patients, too
• What tools best improve patient interactions and prevent employee burnout

John P. Donohue, Vice President, Information Services - Entity Services, at Penn Medicine

Lisa E. Griffin, Vice President of Consumer Experience and Clinical Access at University Hospitals Clinical Network

Steven Ramirez, the CISO at Renown Health