Frequently Asked Questions

Swissotel Chicago

323 E Wacker Dr, Chicago, IL 60601


We have set aside special group rates for conference attendees at the Swissotel. Click here to reserve a room within our block. 

Chicago has two airports - O'Hare (ORD) and Midway (MDW), which are both 15-20 miles from Downtown Chicago. 
Taxi service is readily available from both airports and runs about $35 one way. Depending on the time of day, a cab will take approximately 30 minutes. 

GO Airport Express offers airport shuttle services between Chicago area locations and O'Hare and Midway Airports.
Efficient, safe, and economical airport shuttles depart from O'Hare and Midway Airports every 15 minutes for Chicago downtown and many suburban locations. 

Ground transportation is arranged by making a reservation. 

Pick up your badge at the registration desk located on the Lucerne level

This will be emailed to you approximately 45 days prior to the conference. 

See Exhibitor Packages for detailed information regarding exhibitor spaces. For options around adding food or beverage, click here.

In the exhibit hall, booth structures have a 10' max. In the foyer, booth structures have an 8' max.

Absolutely! We encourage all booths to host a raffle on Thursday or Friday to encourage attendees to stop by and leave business cards. If you plan on hosting a raffle, please submit the details on the partner portal. We will then arrange a time to stop by your booth to encourage participation and/or announce the winner(s). 

We will not be able to bring out empty boxes from storage before the event's conclusion. Any exhibitor who chooses to dismantle outside of the dedicated tear down times will be prohibited from selecting a preferred booth location at next year’s meeting.

The installation of exhibits will be the morning of Thursday, June 20th. Tear down of exhibits will begin at 5:25 pm on Friday, June 21st.

There will not be an event contractor or conference labor available on site. 
If you have freight or packages weighing over 100 lbs, please coordinate your own laborers to assist with move-in and move-out. 

We will have an ATS booth/ATS member in the Zurich hall. The ATS member will do a few rounds at the start of the show to drop off scanners to booths who ordered them.

The insurance should cover the total cost of your booth materials. Typically, you can get this from your legal team or Insurance Provider. An example of how to fill out the certificate can be viewed here.

We will have free wifi available for all conference attendees but if your exhibit will feature any demos or require above average bandwidth, please see ordering options with Encore on their site here.