PAST PODCAST EPISODES

DECEMBER PODCAST

Personalizing Healthcare: Navigating Patient Experiences and Individual Needs

NOVEMBER PODCAST

The Value Behind Human Understanding in Healthcare

OCTOBER PODCAST

Strategy for Human-Centered, Individualized Care

SEPTEMBER PODCAST

Creating Unique Human Understanding with Virtua Health and NRC Health

nSIGHTS

NOVEMBER nSIGHTS

Full report | The ‘Ouch’ Factor of Billing and Payment

Consistent with NRC Health’s call for health organizations to take a broad view of experience, this nSight focuses on the financial experience in healthcare. While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care. 

OCTOBER nSIGHTS

Full report: The Great Brand Blur

Healthcare brands – organizations providing healthcare – face an invisible and intimidating force: homogenization. The pandemic further knotted healthcare brands together in consumers’ minds and created a full-on brand blur.

SEPTEMBER nSIGHTS

A Closer Look at Mental/Behavioral Health

Our July nSight demonstrated that, nationally, emotional or mental health (‘mental health’) reported by patients has been declining over the past decade. In parallel, the evolving understanding of – and willingness to talk about – mental and behavioral health has helped reduce longstanding stigmas, generating unprecedented demand for services. 

JULY nSIGHTS

An Experience Perspective on Mental/Behavioral Health

Given that addressing mental and behavioral health is one of the most pressing healthcare needs in the United States, it’s essential to be clear about what these terms mean

ADDITIONAL CONTENT

DECEMBER FEATURED ARTICLE

The importance of being treated as a unique individual and being an advocate for your own health

Patients who are treated by their physicians as unique individuals and not as a category of diseases experience their healthcare journey in a more positive light. However, organizations are struggling to deliver such personalized patient experiences.

NOVEMBER FEATURED ARTICLE

The value behind human understanding in healthcare: How building a culture and strategy around that concept creates the best outcomes

The concept of human understanding revolves around finding ways to treat patients as unique individuals and personalize each patient's experiences in every interaction with the healthcare system.

OCTOBER FEATURED ARTICLE

Strategy for human-centered, individualized care

Providing human-centered, individualized care makes a big difference to how patients experience the health system — but not all provider organizations have the right processes in place to enable such care.

SEPTEMBER FEATURED ARTICLE

Creating unique human understanding with Virtua Health and NRC Health

Data that provide visibility into the patient experience, such as patient stories and metrics that capture patient sentiments, are crucial to understanding the healthcare user and creating compelling, patient loyalty-enhancing internal and external messaging.