DECEMBER PODCAST
The Evolution of Healthcare Employee Experience: From Surveys to Continuous Listening
Lukas Voss hosts Adam Tanner from NRC Health to discuss evolving healthcare employee experience strategies. Topics include shifting from annual surveys to real-time feedback, empowering managers to combat burnout, and aligning employee and patient experiences.
NOVEMBER PODCAST
Designing the Future of Healthcare: Elevating Patient and Staff Experience
In this episode, Lukas Voss chats with Jennifer Baron, Chief Experience Officer at NRC Health, and Dr. Reg Blaber, EVP and Chief Clinical Officer at Virtua Health. They delve into the concept of "experiences by design" and its crucial role in healthcare.
OCTOBER PODCAST
Under Pressure: Addressing Workplace Violence in Healthcare
This episode discusses a human-centered framework and successful strategies to create a safer and more respectful environment for everyone.
nSIGHTS
DECEMBER nSIGHTS
Full report | AI in Healthcare: Promise and Pitfalls
Healthcare is a powerful example of how artificial intelligence (AI) is transforming the world. There is real promise in AI-driven care, ranging from optimizing scheduling and streamlining operational processes to facilitating diagnoses, tailoring treatment plans, and personalizing care.
NOVEMBER nSIGHTS
Full report | The ‘Ouch’ Factor of Billing and Payment
Consistent with NRC Health’s call for health organizations to take a broad view of experience, this nSight focuses on the financial experience in healthcare. While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care.
OCTOBER nSIGHTS
Full report: The Great Brand Blur
Healthcare brands – organizations providing healthcare – face an invisible and intimidating force: homogenization. The pandemic further knotted healthcare brands together in consumers’ minds and created a full-on brand blur.
SEPTEMBER nSIGHTS
A Closer Look at Mental/Behavioral Health
Our July nSight demonstrated that, nationally, emotional or mental health (‘mental health’) reported by patients has been declining over the past decade. In parallel, the evolving understanding of – and willingness to talk about – mental and behavioral health has helped reduce longstanding stigmas, generating unprecedented demand for services.
ADDITIONAL CONTENT
DECEMBER FEATURED ARTICLE
The evolution of healthcare employee experience: From surveys to continuous listening
Employee experience and patient experience and outcomes are closely interrelated. However, many hospitals and health systems are still struggling to implement the right strategies and methodologies to elicit feedback about employee experiences and improve employee engagement.
NOVEMBER FEATURED ARTICLE
Intentional experience design in healthcare: How AI and digital tools are enhancing patient care and employee engagement
Most healthcare organizations recognize the critical role that patient and staff experiences play in delivering high-quality care. Positive experiences don't arise by accident, however. They must be intentionally created.
OCTOBER FEATURED ARTICLE
Under pressure: Best practices for dealing with the complex problem of workplace violence in healthcare
Workplace violence in healthcare is a serious, complex and growing problem. Research has found that healthcare employees experience the highest rate of injury from workplace violence and are five times more likely to suffer from these injuries than other workers.
AI meets empathy: NRC Health launches first AI-enabled solutions to elevate healthcare experience
NRC Health, a recognized leader in delivering innovative solutions and data-driven insights to improve healthcare experiences, announced a new suite of next-gen AI-enabled products, along with an acquisition and new partnership, today at HUB24.
NRC Health announces Nobl acquisition & Medallia partnership to advance healthcare experience innovation
The company announced the acquisition of leading healthcare rounding technology company Nobl and a new strategic partnership with customer and employee experience management leader Medallia.