This moderated panel features Chris Hunt, MBA, MSHA, BSN, RN, CSSM, NEA-BC, Associate VP of Perioperative Services at MultiCare Health System, who will share how his team achieved true systemness across 13 hospitals. 

Key Discussion Points

• Aligning People: Everything in the OR starts with the people. When people are aligned on the why behind the initiatives, goals become much easier to achieve. 
• Standardizing Processes through a Replicable Playbook: Standardizing definitions, metrics, and governance to create consistency across facilities.
• Creating a Culture of Collective Accountability: Implementing system-wide scorecards and successfully integrating new facilities into the standardized system so that everyone, everywhere is held to the same data-driven standards. 
• Defining “Good OR Access”: Balancing competing stakeholder needs, including surgeons seeking immediate access, nursing staff requiring breaks, anesthesia prioritizing efficient starts, and administration aiming for 24/7 utilization.
• Aligning Resources: Synchronizing budget, block allocation, and actual case volumes to overcome operational-financial misalignment. This includes determining the strategic service lines to target for each facility and level-loading capacity to create capacity. 
• Leveraging Technology: How MultiCare and LeanTaaS partnered to implement AI-driven analytics to uncover hidden capacity opportunities.

Takeaways

Attendees will gain actionable strategies to:

• Establish sustainable operational efficiency through system-wide standardization.
• Create the optimal balance of allocated vs. open time (targeting at least 20% of all OR time allocated to open time).
• Drive consistent outcomes via cross-facility collaboration while respecting local needs.
• Join us to learn how this partnership transformed MultiCare’s approach to perioperative systemness—delivering the right case, in the right place, at the right time.