This panel will explore strategies for addressing critical workforce challenges within health insurance, including talent retention, recruitment, and the impact of staff shortages on operational efficiency. Panelists will examine the evolving expectations of health insurance employees, emphasizing workplace flexibility, professional development, and equity initiatives. Attendees will gain insights into leveraging technology and automation to alleviate workforce strain while maintaining high-quality service delivery. The discussion will also highlight innovative approaches to collaboration between insurers and healthcare providers to better align workforce solutions with patient care demands.