A Closer Look at Mental/Behavioral Health
Our July nSight demonstrated that, nationally, emotional or mental health (‘mental health’) reported by patients has been declining over the past decade. In parallel, the evolving understanding of – and willingness to talk about – mental and behavioral health has helped reduce longstanding stigmas, generating unprecedented demand for services.
An Experience Perspective on Mental/Behavioral Health
Given that addressing mental and behavioral health is one of the most pressing healthcare needs in the United States, it’s essential to be clear about what these terms mean
Moving the HCAHPS Needle
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the national standard for collecting patients’ perceptions of their hospital experience, a relatively small but hugely important and expensive aspect of the overall healthcare picture.
Appreciating the Care Team
Experience data has often been associated with bad news and admonitions to do better. But most patient comments are positive. Sharing compliments with members of the care team is a simple way to let them know the good news, a practice that can inspire them to bring their best selves to the workplace.
SEPTEMBER FEATURED ARTICLE
Creating unique human understanding with Virtua Health and NRC Health
Data that provide visibility into the patient experience, such as patient stories and metrics that capture patient sentiments, are crucial to understanding the healthcare user and creating compelling, patient loyalty-enhancing internal and external messaging.
AUGUST FEATURED ARTICLE
Magnet designation: How ChristianaCare is using this recognition program as a focal point for improving patient outcomes
The American Nurses Credentialing Center (ANCC) Magnet Recognition Program is considered the gold standard across the healthcare sector for nursing excellence.1 ChristianaCare in Newark, Del., achieved its first Magnet designation in 2010, was re-designated in 2015 and 2020 and is now applying for re-designation once again.
SEPTEMBER 7, 2023
NRC Health names winner of new award recognizing critical access facilities
NRC Health, a leading provider of Human Understanding and data-driven insights, is pleased to announce the recipient of the 2023 Excellence in Patient Experience Award in a new category for critical access facilities.